Returns
Our designs are created for you on a made to order basis. Once your order has been confirmed by us, you have 48 hours from the date of the confirmation email to cancel your order.
If you are unhappy with your order in anyway, please email us at info@ownthebeach.co.uk
We will issue a refund, once the return has been accepted using your original payment method, for returned items.
We simply ask that you adhere to the following policies:
- Please return unwanted items within 21 days of receipt*
- Items should be unworn, unwashed and have original tags and any hygiene seals still attached
- Shipping costs are non-refundable.
- Any taxes or duties associated with your return will be at your cost
- Refunds can take up to 20 working days from the day of receipt to be processed, however, this may change without prior notice*
Returns should be sent to:
OWN THE BEACH
86-90 Paul Street
LONDON
EC2A 4NE
UNITED KINGDOM
- Please obtain a proof of postage with a reference/tracking number from the Post Office as we will be unable to issue a refund on goods that don't arrive.
- Making a return from Australia or the United States:
- We can arrange for DHL to collect unwanted items, and will deduct a returns fee from your refund. Alternatively, you can choose to use your own courier.
- Please email info@ownthebeach.co.uk to
- Request an RMA
- Confirm the pieces you wish to return
- Confirm your collection address (if different from the delivery address on order)
If using your own courier, please ensure you select a tracked and insured service as we will be unable to refund on goods that do not arrive.
Making a return from any other country:
- Please email info@ownthebeach.co.uk
- to request an RMA and confirm the pieces you wish to return.
- Please ensure you select a tracked and insured service as we will be unable to refund on goods that do not arrive.